Special Offers
1. Dewalt Combo Kit Offer (Ref: Deal 5)
2. BEESWIFT HI - VIS BOMBER JACKET (Ref: BEECBJENGSY)
3. Makita 7.2V Pencil Drill Driver (Ref: MMDF010DSE)
4. Makita 217pc Accessory Set (Ref: MSP - 65791)
5. Energizer Hardcase LED 2 AA Torch (Ref: Torch)
2. BEESWIFT HI - VIS BOMBER JACKET (Ref: BEECBJENGSY)
3. Makita 7.2V Pencil Drill Driver (Ref: MMDF010DSE)
4. Makita 217pc Accessory Set (Ref: MSP - 65791)
5. Energizer Hardcase LED 2 AA Torch (Ref: Torch)
| About Us Our terms and conditions of sale are guidelines to which we process all customer orders. By placing an order with elcocks.co.uk you are agreeing to the following Terms and Conditions of sale. Our Registered Office is: Elcocks Ltd Fulford Industrial Estate, Hospital Fields Road, York, YO10 4FT Telephone: 01904 611100 Email: elcockltd@googlemail.com Website: www.elcocks.co.uk This website, related domain names, and its contents are owned by Elcocks Ltd if you wish to contact us email your enquiries to elcockltd@googlemail.com |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and conventional mail or over the Internet. Although it is advised that if you do use the internet to send details that you make sure there Is no spyware or virus on your computer as we cannot be held responsible for intercepted card details. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All orders are shipped in appropriate strong packaging. Orders made can be tracked simply by fax email or phone us the order number and you will be advised on the status of your order. Most other orders can be tracked using the tracking info available on the dispatch email we send you when your order leaves our warehouse. We advise you to ensure somebody is present at the delivery address since some items may require a signature upon delivery. Once goods are delivered and signed for they become your responsibility. Orders sent to a non card registered address are sent at the customers liability due the higher risk of a third party obtaining your order when sending to a third party address. We reserve the right to alter the shipping option of an order in the case of certain items not being in stock. This will only be implemented on rare occasions to save you money on postage charges. If the unlikely event that your order is damaged or lost in transit, a replacement order will be issued. If we cannot supply an identical order we will issue you with store credit to use at a later date. SHIPPING TIMES Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates. We endeavor to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason. Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier / postal service. Please also see under shipping address for more shipping info. SHIPPING CHARGES Charges will be calculated on our website for online orders or quoted by telephone when ordering by traditional mail order. If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges. UK CUSTOMERS Most orders can be tracked using the tracking info located on the dispatch email we send you when your order leaves our warehouse. In the unlikely event that your goods do not arrive within 7 days of dispatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details. Normal delivery time after dispatch is approximately 1 to 7 days. However please allow up to 14 days. Unfortunately parcels can not be declared lost in post until 21 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged. OVERSEAS CUSTOMERS Most orders can be tracked using the tracking info located on the dispatch email we send you when your order leaves our warehouse. In the unlikely event that your goods do not arrive within 28 days of dispatch, first contact us to confirm shipping of your order and all delivery details are correct. Unfortunately parcels can not be declared lost in post until 28 days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged. |
| Delivery Schedule Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates. We endeavor to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason. Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier / postal service. Please also see under shipping address for more shipping info. SHIPPING CHARGES Charges will be calculated on our website for online orders or quoted by telephone when ordering by traditional mail order. If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges. UK CUSTOMERS Most orders can be tracked using the tracking info located on the dispatch email we send you when your order leaves our warehouse. In the unlikely event that your goods do not arrive within 7 days of dispatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details. Normal delivery time after dispatch is approximately 1 to 7 days. However please allow up to 14 days. Unfortunately parcels can not be declared lost in post until 21 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged. OVERSEAS CUSTOMERS *currently not active* Most orders can be tracked using the tracking info located on the dispatch email we send you when your order leaves our warehouse. In the unlikely event that your goods do not arrive within 28 days of dispatch, first contact us to confirm shipping of your order and all delivery details are correct. Unfortunately parcels can not be declared lost in post until 28 days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged. |
| Back Orders If an item is out of stock and a credit / debit / charge card has been used to place the order, we will automatically make you a back order. If the goods return into stock within 12 weeks they will be sent straight out with no additional shipping charges, only a handling/backorder charge as indicated on our shipping page. However after the 12 week period we will notify you by email when the goods return to stock. You must then re order the goods by placing a fresh order. You may cancel your back order at any time at no cost and with no penalty by contacting us via phone or email. As with all orders you will only be charged when items are ready to be dispatched to you. Please note that if you do not cancel your back orders, they remain an on-going order with us. When canceling a back order with us please make sure you receive confirmation from us that it is cancelled. All back orders will be dispatched to the card registered address for security reasons. Customers who haven't paid by credit / debit / charge card will be notified by email when the item(s) become available again so they may place a fresh order for the item(s) if they wish to do so. This email notification service is FREE and there is no obligation to purchase the item(s). Please note that in most circumstances we do not reserve stock at any time as this is unfair to other customers. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. IMPORT DUTY & TAXES It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK and non European Union countries. |
| Credit Card Security We are committed to providing you with a secure process for purchasing our products on the internet. All credit card information is encrypted before transmission using Secure Sockets Layer or SSL. This secure server software encrypts all the information you input before it is sent to us. For your security, we use the latest 128 bit encryption technology. Please remember that you are responsible for maintaining the secrecy of your registration details (login / password). |
| Guarantee Products are covered by their respective manufacturer's warranties. Warranty details and length are included with the product. Usually these will be for a minimum of 12 months. Please see our Returns Policy page for further information. PRODUCT DESCRIPTIONS Unfortunately it is not practical to publish detailed specifications of all the goods and maintain up to date specifications. Thus all photographs, descriptive matter, specifications and advertising are for the sole purpose of providing illustrations and approximate descriptions only. A more detailed explanation of products can be obtained by contacting us, email your enquiries to enquiries@us4tools.co.uk. Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice. PRICES We reserve the right to amend our prices without prior notice. All customers with outstanding orders will be notified of any change in prices before their order is charged and dispatched. All orders are accepted subject to availability of stock at the time of picking the order. Prices are correct at the time of publication or upload to our website. We are not obliged to supply goods to you until we have confirmed acceptance of your order. The acknowledgement email you may receive does not constitute order confirmation, or acceptance. |
| Reaching Us CUSTOMER SERVICES If you are not happy with your order or the service you have received you may contact our customer services department by telephone 0800 781 0115 or email your enquiries to enquiries@us4tools.co.uk we promise to reply promptly and solve any problems you may have subject to UK law. Us4Tools (elcocks) Fulford Industrial Estate, Hospital Fields Road, York, YO10 4FT Telephone: 01904 611100 Email: enquiries@us4tools.co.uk Website: www.us4tools.co.uk Please remember all orders are subject to availability. Our terms and conditions do not affect your statutory rights LEGAL INFORMATION We may refuse to take your orders if we feel you have been false in your information. We reserve the right to amend our terms and conditions at any time without prior notification. We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time. The views and opinions of elcocks.co.uk are not to be taken necessarily as fact. Any contract between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over the dispute. All dealings, correspondence and contracts between us shall be made or conducted in the English language. There is no contract between you and elcocks.co.uk for the sale of any product from us to you unless your order has been dispatched and confirmation of this is sent by email. The acceptance will be deemed complete at the time we send the email. Regardless of whether you receive the email or not. |
| Privacy Policy us4tools.co.uk does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy You may cancel any order before it has been shipped. Once your order has been shipped, it cannot be cancelled. Our returns policy will then come into affect. If you cancel an order by email you must wait to receive a confirmation of the cancellation. Your order is not cancelled until you receive this. The ideal way to cancel your order is by telephone as orders can be cancelled instantly. You have the right to cancel your order within 7 working days from the day after you receive the goods ordered without your having to give a reason. In order to exercise this right during this cooling off period you must confirm the cancellation during the cooling off period by email or fax and quote the dispatch note number. In the event of your exercising this right we will arrange collection of the goods from you and the cost of returning the goods is the only charge that we will levy against you and all other payments made by you will be returned by us to you within 30 days of our receiving notification of cancellation from you in the manner specified. Where goods have been damaged in transit you should notify us of this fact within 7 working days of the delivery of the goods to you and you should do this by email or fax quoting the dispatch note number and indicate in such communication whether you would like us to dispatch a replacement to you. If you do not elect to have a replacement we shall refund the whole of the money paid by you within 30 days of your notification of the damage provided that we are satisfied on the return of the goods that they were damaged in transit to you. We will then arrange the collection of the goods from you. Products returned for refund must be in the condition they were in when they were delivered and in their original packaging. Our Returns Policy does not affect your statutory rights as a consumer. Call us on 0800 781 0115 - ask for Customer Service. Email us at elcockltd@googlemail.com Write to us at: Elcocks Limited Fulford Industrial Estate, Hospital Fields Road, York, YO10 4FT Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms Payment in full must be made at the point of order at the price as detailed on our website at the time of your order. In the event of any delay or refusal of payment we will immediately suspend the order and will have no obligation to fulfill your order. |
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