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Thawte Secured with SSL Encryption
Payment

You can pay by:

  • Mastercard / Eurocard
  • Visa / Delta / Electron
  • American Express
  • Switch / Maestro
  • Solo
  • Paypal

Credit Account Customers Please note you can not use your Elcocks credit account to purchase online. You will need to create an account and pay with one of the above options.


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Delivery

Delivery Charges

Type

Cost of goods Inc.VAT

Area

Estimated Delivery

Price Inc.VAT

Standard

£0 - £120.00

UK Mainland

1-3 Working Days

£9.00

Standard - FREE

£120.01+

UK Mainland

1-3 Working Days

£0.00

Terms

Deliveries MUST be signed for by an adult of at least 18 years old. In the case of a parcel being returned to us because it could not be signed for we will not refund the carriage and an additional charge may be made to redeliver the parcel. We will dispatch orders the same day if ordered before 2pm on mon-fri (subject to stock availability).

Late Delivery

If you do not receive your goods after 3 working days and you are in the UK please contact us by emailing info@elcocks.co.uk or by calling 0800 781 0115.

Delivery Direct from Manufacturer

In some cases items may be delivered directly from the Manufacturer. Because of this we ask that you check all items are present and undamaged before you sign for them.


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Returns & Refunds

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made. If items are damaged through no fault of the buyer we will be responsible for the cost of returning the damaged items. You have 14 days to return your goods for a refund.


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Security

Thawte Secured with SSL Encryption

We take security very seriously and we ensure all your personal details remain totally secure and confidential. We employ the use of SSL encryption when transmitting personal information over the internet. Any details we hold of yours is stored on a secure server.

Payment Processing Security

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers


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Privacy Policy

In order to process your order and to provide you with details of that order at a later stage we do need to collect and retain only the information we require to enable us to carry out our obligations to you. Under no circumstances shall we share your details with any third party for use as marketing. We will only share detail with parties carrying out work on our behalf to complete your order. When you place your order we collect the following information:

  • Your E-Mail Address
  • Day Time and Home Telephone Numbers
  • Home Address and Post Code
  • Delivery Address, Postcode and Telephone Number
  • Password
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access. The person responsible for privacy matters is Mr Jonathon Holdsworth.

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Complaints
Whilst we make every effort to offer an efficient service occasionally mistakes are made, we will endeavour to resolve the complaint within five working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at: admin@elcocks.co.uk

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Authorised Makita Dealer
Authorised Makita Dealer
Authorised Makita Dealer

Visit Our Stores

We have trade counters available at each of our stores open to both the trade and DIY. York, Driffield and Goole.

See our stores
See our Professional Trend TCT Cutters Range
Hitachi M12V2 Router with a FREE Trend 12 Piece Router Bit Set