Charges
| Type | Cost of goods EXC.VAT | Area | Estimated Delivery | Rate EXC.VAT |
|---|---|---|---|---|
| Standard | £0 - £99.99 | UK Mainland | 2-3 Working Days | £7.50 |
| Standard - FREE* | £100.00+ | UK Mainland | 2-3 Working Days | £0.00 |
* This option will not be shown unless your order qualifies for this option
Terms
Deliveries MUST be signed for by an adult of at least 18 years old. In the case of a parcel being returned to us because it could not be signed for we will not refund the carriage and an additional charge may be made to redeliver the parcel. We will dispatch orders the same day if ordered before 2pm on mon-fri (subject to stock availability).
Returns
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. If items are damaged through no fault of the buyer we will be responsible for the cost of returning the damaged items. You have 14 days to return your goods for a refund.
Late Delivery
If you do not receive your goods after 3 working days and you are in the UK please contact us by emailing info@elcocks.co.uk or by using our Contact Form or by calling 01904 611 100.
Delivery Direct from Manufacturer
In some cases we may deliver items directly from the Manufacturer. If we do please make sure you check all items are present and undamaged before you sign for them.
If you have any questions, you can find our contact details on our 'Contact Us' page.
